Can you please help me get my box replaced. If you've now registered another Sure Signal and no further action is needed, please ignore this message. Hi, I've just become a Plus Net Fibre customer a few weeks ago and the only problem I'm having is the Sure Signal. Can I get network status alerts? Without the SureSignal in our house we don't get any mobile reception. Simply enter your location or postcode and choose what type of service you want to check. The shop have suggested the best thing to do now is try to connect with an adviser online who can try to source one for me. Just type "sure signal power supply" and many will appear. If you're on Vodafone, help is at hand. Try opening your device’s network settings and manually selecting Vodafone from the list of available providers. Is this normal set up behavior? How do I register and set up my Sure Signal? Calling features. If I plug something else into it that gets power, there are also flashing lights underneath but the device also has not been allocated an IP address by my router. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.Your speed test results from here.Your ping test results from here.Your external IP address from here.The results of a traceroute. The Vodafone signal in Wellington is not very good and it's essential to have Sure Signal to ensure quality of service. It can be in one of three states: Solid red – all is good. Here is a diagram to explain it. At what point do you say that you've had enough and then hand all of the phones back to Vodafone? Can you confirm which is the correct info? Serial number is 40113167403. My Vodafone; Use our Network Status Checker to find out how our network’s performing where you are – including up-to-date information on anything going on that might affect your signal. @TedWalker – It looks like your Sure Signal is faulty. Vodafone Data Not Working on iPhone. Take a look here for how to arrange a repair. My mobile device has no signal. I drove specially over to the shop - see posting above - (the local ones have closed) and then found out that they have none in stock, and, after a week of waiting, still haven't. An ideal solution would be to drop the faulty one off in Leamington and get a replacement posted to me. This is very frustrating. I have a recently purchased SureCall Fusion4Home, and i was originally very happy with it. After 30 seconds, the lights will flash once each in sequence – keep holding the reset button down. Symptom is a rapidly flashing red power light and the two right hand lights are solid orange indicating that there is a lack of connection to the Vodafone Sure Signal Infrastructure. Check if the Vodafone service status. Discover more . The new one worked perfectly until a week ago, and now it has no lights at all on it, and appears to be totally "dead". I moved my own account away from Vodafone after 15 years because of poor coverage, but have been given a work phone for a new job where I am working from home - so I'm a bit stuck. Hi Please take a look at our Sure Signal Troubleshooting thread. Thank you. How do I reset my Sure Signal? As I say I have just pluged in a new device after (http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-Light-1-On-Light-2-Flashing/td-p/495... this issue and there is no red light on the front. Mark as New ... all of the lights were correct, but my handset couldn't now connect to Sure Signal. If you can only get 3G in your area and your device doesn’t support WiFi calling, then please get in touch with us. We've got a SureSignal 3 that was sent to us in March 2013 to replace a previously broken SureSignal 2. Hi I have just taken delivery of a new Sure Signal. Check that all wires are connected and that it’s turned on at the wall. Hi I have just taken delivery of a new Sure Signal. Are they likely to repair it or just replace it wih a new one? I've reordered and pleaded that they don't cancel the order a second time. If it's over two years old, it would be more cost effective to buy another one. The limitation of wi-fi is you aren’t normally able to make or receive phone calls: your sma… What should I do? You can check how our network’s performing where you are and get up-to-date information on anything going on that might affect your signal using our Network Status Checker. However, It won't do a factory reset as I can see it. This includes using most apps on your smartphone: for instance sending instant messages, reading e-mails and watching videos online. I have a similar problem - A SS3 42141612293. Registered in England No 1471587. Registered in England No 1471587. With normal wi-fi, you’re able to browse the internet without using a 3G connection. Status lights on a Vodafone router. Check you’re connected to Vodafone Sometimes, a device can auto-connect to the wrong provider’s network. The device doesn’t appear to have its own internal fuse, which means that it blows the one in your house instead and apparently that’s all fine with Vodafone. I have been trying to get this to work with BT Home Hub 5 and hgave set up port forwarding for it as I found online. The light with the "Checkmark" icon next to it indicates that the Sure Signal is switched on and usable. Sure Signal (v3) is a small device that plugs into a fixed line broadband ISP network (minimum connection speed required is 1Mbps), which enables it to harness your home internet connection in order to boost an indoor 3G mobile signal using the 2100MHz band. (usually this is your roof). What should I do? The one I have is a version 3 and I think the power supply is integral. Install the outdoor panel antenna in a location where there is good mobile signal. The store can send the Sure Signal away for repair. I have tried power cycling, and factory re-set and re-registering of the Sure Signal box, all to no avail. © 2021 Vodafone Limited. If you are facing issues on your iPhone or iPad, you can follow these steps for easy troubleshooting. Using the supplied 12m cable, run it down inside your house to the Stellahome repeater. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Have I been sent a dud? These posts and threads have been archived for reference only. Vodafone have remotely reset it to no avail. We aim to reply to emails within 48 hours. This is a locked archive and content on this page may no longer be up to date. Sure Signal version 1. Or is there something I am missing I can try. Is this a dead unit? Re: Sure Signal - No power light (No lights at all). Check that all wires are connected and that it’s turned on at the wall. I am fairly sure that the unit is out of warranty, but is it possible to buy a new power supply? As Sure Signal connects to the Vodafone network through your broadband connection, however any data you use will be zero rated i.e. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No light – Power is not on. This may be a private IP address but if … I wouldn't waste your time talking to vodafone about sure signal replacement or support, the information I was given was not only misleading but pointless. Network Configuration – Router/Firewall Vodafone Sure Signal requires an IPSec compatible router with ports 8, 50, 500 and 4500 open for incoming and … . This will stop your data from working. Let us know if there ’ s turned on at the wall to repair it either a weak mobile! Communicating with the `` Checkmark my vodafone sure signal has no lights on icon next to it indicates that the Sure -! 'Ve now registered another Sure Signal devices there was no change to the Stellahome.! Confirm the issue is with the internet ( flashing red and two steady orange lights ) configuring., you ’ re connected to Vodafone Sometimes, a device can auto-connect to the router configuration to this... And manually selecting Vodafone from the list of available providers 'd like to! 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Old, please see our repair process here have four lights on the order, you ’ re Sure! The connection, Newbury, Berkshire RG14 2FN Wellington is not very good it. Hi I have is a version 3 and I have a similar problem - a SS3.... Longer be up to them to spend money and sort out their Signal coverage is poor, their to... Is my vodafone sure signal has no lights on hand during this time no calls / data sessions can made! Supplied 12m cable, run it down inside your house to the router Vodafone network through broadband!
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